All services begin with a planning fee that covers research and proposal development. Once you approve an itinerary, supplier deposits are collected and placed within the Protected Trust Services client account (PTS 6237). Final balances are due on the schedule shared on your invoice.
2. Changes & cancellations
Alterations requested after confirmation may incur supplier fees. Samantha will outline all costs before proceeding. Cancellation terms follow the policies of each airline, hotel, or partner and will be detailed in your booking summary.
3. Travel documents & insurance
You are responsible for holding valid passports, visas, and travel insurance. The Travelling Fox can recommend partners but cannot assume liability for missing documents or insufficient cover.
4. Liability
The Travelling Fox acts as an agent between you and our suppliers. We carefully vet partners but are not liable for their acts or omissions beyond the cover provided by ATOL and PTS.
5. Complaints
Please raise any concerns immediately so we can assist while you are travelling. Formal complaints should be submitted in writing within 28 days of your return.
Full booking conditions are provided alongside your personalised itinerary. Contact hello@thetravellingfox.co.uk for a copy.
ATOL Financial Protection
Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. This website will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking.
If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to www.caa.co.uk. Please see our booking conditions for detailed information.
Your Travel Consultant Ltd (16034077) is a proud member of Protected Trust Services (PTS). Our member number is PTS6237. Our customer holidays are financially secured by PTS. Flight inclusive packages are covered by ATOL. When booking your customers holidays as a member with us, you can rest assured that your customers funds are fully protected. In the unlikely event that any of our suppliers fail, all funds are held in an Independent Trust Account, for your peace of mind.